Contact Us
We're here to help! Get in touch with our support team for any questions, technical issues, or feedback about our video downloader service.
Get in Touch
General Support
For general questions, technical support, or feedback about our video downloader service.
support@businesssolarloan.com
Response time: Within 24 hours
Business Inquiries
For partnership opportunities, business collaborations, or media inquiries.
business@businesssolarloan.com
Response time: Within 48 hours
Technical Issues
For technical problems, bug reports, or feature requests.
tech@businesssolarloan.com
Response time: Within 12 hours
Support Hours
- Automated Support: 24/7
- Email Support: Monday - Friday, 9 AM - 6 PM EST
- Emergency Support: Available for critical issues
- Response Time: 1-24 hours depending on inquiry type
Frequently Asked Questions
How do I download videos from Instagram?
Simply copy the Instagram video URL, paste it into our downloader, and click download. The video will be processed and downloaded to your device automatically.
Is the service really free?
Yes, our video downloader is completely free to use. There are no hidden fees, subscriptions, or premium features. We believe in providing accessible tools for everyone.
Is it safe to use?
Absolutely. We don't store any personal information or downloaded content on our servers. All downloads are processed securely and your privacy is protected.
Which platforms are supported?
We support Instagram, Facebook, Twitter, LinkedIn, Telegram, 9GAG, Dailymotion, ESPN, iFunny, IMDb, Pinterest, Snapchat, and Vimeo.
What if a video won't download?
If a video fails to download, ensure it's public, check your internet connection, and try again. If the problem persists, contact our support team.
Can I download private videos?
No, we only support downloading public videos. Private or restricted content cannot be accessed through our platform for privacy and security reasons.
Additional Information
Before Contacting Us
- • Check our FAQ section for quick answers
- • Try refreshing the page and attempting your download again
- • Ensure the video URL is correct and complete
- • Verify the video is public and accessible
- • Check your internet connection
What to Include in Your Message
- • Detailed description of the issue
- • Steps you've already tried
- • Browser and device information
- • Screenshots if applicable
- • Video URL (if relevant to the issue)